HelpGroups, schedule, and attendanceClass cancellations, substitutions, and communication
Groups, schedule, and attendance

Class cancellations, substitutions, and communication

How to manage schedule changes so staff and parents see one consistent state.

Back to category

For whom

Clubs running recurring schedules, events, and communication to parents or participants.

Number of steps

3 steps

Steps

1

Set one source of truth for the schedule

First decide where the team checks the current class status. If changes are entered in multiple places, parents get conflicting information.

2

Mark the change before you send the message

Update the schedule or event first, then send the message. That keeps links, statuses, and registrations aligned with reality.

3

Communicate briefly and include the next step

In the message include only what is needed: what changed, when it applies, and what the parent or participant should do next.

Important notes

  • The best communication is tied directly to the updated schedule or event, not loose messages without context.